Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service team is dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services provided at the facility. Below are links to the four different clinics for you to select from to be able to provide your feedback.
Your feedback is very important and will help us maintain the quality of care you have come to expect.

Newport: https://ice.disa.mil/index.cfm?fa=site&site_id=1170
Groton: https://ice.disa.mil/index.cfm?fa=site&site_id=1167
Saratoga Springs: https://ice.disa.mil/index.cfm?fa=site&site_id=1169
Portsmouth: https://ice.disa.mil/index.cfm?fa=site&site_id=1168

Contact Us

Location

43 Smith Rd
Newport, RI 02841

Hours

Monday-Friday
8:00 a.m. to 4:00 p.m.
401-841-3878
CLOSED
Weekends and Federal Holidays

Email

Send an email to: katherine.orourke.civ@health.mil