Appointments
Medical: (888) 628-9633
Dental: (860) 694-3736
Appointment Call Center - All medical appointments are now scheduled through the NMRTC NE Appointment Call Center by calling 888-NAVYMED (628-9633). You may also use the Appointment Call Center to cancel or reschedule appointments or leave a message for your provider. This process offers you a quick and easy way to schedule appointments. It provides you more appointment times to choose from, personalized service from specially trained appointment agents, efficient and streamlined service, and direct contact with clinic personnel when needed.
Emergency & Urgent Care
NMRTU Groton does not provide emergency care. If a true emergency exists (threat to life, limb or sight), call 911 or go to the nearest emergency room. If on base, call 860-694-3333 for emergency medical support. Emergency services do not require advance authorization. However, if you are a TRICARE Prime patient, you or a family member must call the clinic appointment line at 888-628-9633 within 24 hours to notify your primary care provider about your emergency room visit.
Urgent care services are also a covered TRICARE benefit. Active duty service members MUST request advance authorization prior to seeking treatment at an urgent care facility. Urgent care services are medically necessary services required for illness or injury that would not result in further disability or death if not treated immediately but require professional attention and have the potential to develop into such a threat if treatment is delayed longer than 24 hours. Urgent care conditions include, but are not limited to, sprains, sore throat or a rising temperature. In an urgent care situation, call the Navy Medicine Readiness and Training Command New England (NMRTC NE) Appointment Call Center, open during clinic core business hours, at 888-628-9633. If a call is made after regular business hours, in an urgent situation or for professional advice, please call the Nurse Advise Line at 800-874-2273 to speak to a registered nurse. You will be provided with professional advice or a referral to network urgent care or emergency room if appropriate.
Eligibility
Below identifies categories of persons eligible for medical care at NMRTU Groton. When only limited services are available, active-duty personnel are given priority, prior to all other NMRTU Groton Prime beneficiaries.
• All beneficiaries who possess a valid ID card are entitled to the following Ancillary Services: Overseas Screening, Pharmacy, Lab Radiology, Nutrition/Wellness, Immunization, and Audiology/Hearing Conservation (860-694-3870 for an appointment).
• Reservists who were injured during deployment or a drill weekend, must have a Line of Duty initiated by their command before treatment can be established and must be on file with medical records before appointments can be made for treatment.
United States Family Health Plan (USFHP) beneficiaries are not entitled to services at Military Treatment Facilities.
TRICARE
TRICARE is the Defense Health Program designed to allow family members of active-duty personnel and retirees and their family members under the age of 65 to choose a medical plan that fits their family’s needs. TRICARE East Region Managed Care Support Contractor (MCSC) is Humana Military. For more information about TRICARE you can visit the TRICARE website, https://www.tricareonline.com or Humana website, https://www.HumanaMilitary.com or call 1-800-444-5445. TRICARE Prime and Select beneficiaries can go to www.HumanaMilitary.com to enroll and choose a Primary Care Manager. TRICARE Online Secure Messaging can be accessed at https://app.tolsecuremessaging.com/ for secure collaboration and the sharing of information between patients and healthcare teams.
Medical Homeport
Medical Homeport's primary function is to provide care to TRICARE Prime and designated Special Provisions Patient (SPP) beneficiaries. Each enrolled TRICARE Prime beneficiary is assigned to a Primary Care Manager (PCM). In the event that an appointment is not available with the assigned PCM an appointment with another provider can be facilitated.
Nurse walk-in appointments are available for specific medical needs. Pediatric and adult services include: cold symptoms, sore throat, conjunctivitis (pink eye), urinary tract infections, and suture removal. Adult only services include: pregnancy testing and blood pressure checks. Please call the Appointment Line to arrange a visit.
Pharmacy
Dental
The dental clinic is in building 575, next to NMRTU Groton building 449. Routine and specialty dental services are available for active-duty personnel. Overseas Suitability Screening appointments are also available for active-duty family members. Call (860) 694-3736, (860) 694-3738, (860) 694-2870 for an appointment. In the event of a dental emergency after normal business hours, patients may reach the on-call dental staff by contacting the Chief of the Day who can be reached by calling the NMRTU Groton quarter-deck at (860) 694-4123.
Mental Health
Phone: (860) 694-4966 (Outpatient Mental Health)
Phone: (860) 694-4837 (Substance Abuse Rehabilitation Program)
Offers outpatient adult and consultative services to eligible beneficiaries.
Scope of Care: Available psychiatric and psychological outpatient services include diagnostic evaluation, psychological testing, medication management, individual psychotherapy, group therapy, special duty evaluations, Temporary Disability Retirement List (TDRL) evaluations, Department of Defense Central Adjudication Facility (DODCAF) evaluations and fitness for duty evaluations.
Substance Abuse Rehabilitation Program (SARP) provides screening, the Prime for Life Early Intervention Education Program, Level I (Outpatient) Substance Abuse Treatment, Pre-care and After-care services.
Programs also include facilitation of command outreach, General Military Training and referral assistance.
Audiology
Phone: (860) 694-3870
Case Management
Coordinates care for patients with multiple, complex or catastrophic conditions. This includes deployment help for military personnel and their families.
(860) 694-4026
(860) 694-2388
(860) 694-1469
Chiropractic
Appointments are available for active duty members only on Mon/Wed/Fri.
Phone: (860) 694-4893 – call to schedule an appointment.
Exceptional Family Member Program (EFMP)
Serves active duty families with special health and education needs.
Phone: (860) 694-4918.
Health Promotions / Wellness
Offers individual and group classes, including: tobacco cessation, weight management, health fitness, diabetes education and nutrition. Please stop by, call, or make an appointment.
Phone: (860) 694-1471.
Immunizations
Patients seen on Walk-in basis.
Phone: (860) 694-4811
Laboratory
Phone: (860) 694-2426. All Lab samples are collected on a walk-in basis—no appointment required. Results are released to the ordering provider, but patients may also review them via the TRICARE online health portal.
Medical Records
Phone: (860) 694-4812 – No appointments – Call with Inquiry or Walk-in.
Occupational Health
Phone: (860) 694-2493
Optometry
Phone: (860) 694- 4861- call to schedule an appointment.
Appointments for readiness/routine eye exams are available for active duty members only, but retired members may order one pair of glasses per year when presenting to clinic with a valid spectacle prescription. Single-vision and bifocal lenses are available; progressive lenses (“no-line bifocals”) and transitions lenses (which become tinted in sunlight) are not available. Contact lenses fittings are available to members on the Mission Essential Contact Lens Program as designated in writing by their Commanding Officer; these are typically Navy Divers and periscope operators for whom glare or fogging issues with glasses may affect job performance.
Overseas / Suitability Screening
Required for active duty (and accompanying family members) with orders to an operational platform or isolated duty. This process should begin as soon as you receive orders.
Phone: (860) 694 2437
(860) 694-7530
(860) 694-1129
Periodic Health Assessment (PHA) / Pre- and Post-Deployment
Phone: (860) 694- 2033
Physical Therapy
Phone: (860) 694-4974
Appointments are available for active duty members only on referral from a medical provider. Additionally, the Physical Therapy clinic offers weekly Wellness Seminars on topics such as Shoulders, Back, Knees, and Feet; these also require referral from a provider.
Preventive Medicine / Environmental Health
Phone: (860) 694-4190
(860) 694-1247
(860) 694-2414
Radiology
X-Ray, Ultrasound, and Bone Density imaging services are currently available to all categories of beneficiaries: active duty, dependents, and retirees. All images require order from a referring provider. Patients with orders from outside providers are advised to bring a hard-copy of that order. X-Rays and Bone Density are completed on a walk-in basis. Ultrasounds require appointments and are available Mon/Wed/Fri; call (860) 694-4873 to schedule, though walk-ins with orders from either in-house or outside providers will be accepted at the discretion of the technician. All members are advised that images completed at other duty stations are NOT available for review/printing at this clinic.
Undersea Medicine – Sick Call
Phone: (860) 694-3743 – Active Duty Only
Walk-In Contraceptive Services
A same day walk-in service providing immediate contraceptive access, STD testing, sexual health & family planning education, and PrEP to optimize warrior readiness. Open to all Active duty and eligible beneficiaries on a space available basis on Tuesdays from 1:00 p.m. to 3:30 p.m at the NMRTU Groton MHP clinic. **This is a first-come, first-served clinic for beneficiaries ages 16 and older**
Services available include:
- Contraceptive Counseling
- Birth Control Pills
- Intrauterine Device (IUD) Insertions and Removals
- Birth Control Patch, Ring, or Depo-Provera
- NEXPLANON® Insertions and Removals
- Emergency Contraception (ParaGard® Copper IUD, ella®, and Plan B One-Step®)
- PrEP (pre-exposure prophylaxis to prevent HIV)
- Sexual transmitted Infections(STI) (formerly known as Sexually Transmitted Disease (STD)) testing
- Sexual Health Counseling
- Family Planning
Customer Relations
Targeted Care at Naval Branch Health Clinic (NBHC) Groton
We're pleased to announce we've been selected as a participating site for the Defense Health Agency's new Targeted Care Pilot Program. Targeted Care matches those seeking care with the right support. Targeted Care allows providers to more efficiently use existing mental health resources to meet current demands. With Targeted Care, you will be connected to the most appropriate resource to support your needs. It will allow you to have the most effective course of care.
Examples of support include making an appointment with a Specialty Behavioral Health Care Provider or a Primary Care Behavioral Health Consultant. This support can also include connecting you to non-medical support such as Military and Family Life Counselors, chaplains, Military OneSource, etc.
Individuals who are vectored into Specialty Behavioral Health care may attend group therapy sessions to meet their needs. Individual therapy within Behavioral Health is also an option.
How it Works
The Targeted Care Pilot will:
- Increase access to care
- Reduce wait times, and
- Increase readiness by offering you the best resource to match your needs.
Services Offered
NBHC Groton offers the following Targeted Care services:
- An initial Behavioral Health appointment with our Integrated Behavioral Health Consultant (IBHC) in Primary Care.
- You will work together with the IBHC, Ms. Weaver Brooks, to determine which Behavioral Health services can help you quickly and effectively.
- Options include:
- a course of treatment with the IBHC
- Individual or Couples Counseling with Fleet and Family Services
- Military Family Life Counselor
- Military OneSource
- Chaplain Services (Base, Waterfront, or Sub School)
- Psychotherapy in the civilian community
- Specialty Behavioral Health Care at NBHC Groton.
- Group Therapy for active-duty service members. Groups include Suicide Prevention, Sleep Education, Stress Management, Medical Board Support and Education, Support for Administrative Separations, Mindfulness, and Cognitive Behavioral Therapy.
DHA Targeted Care Pilot
The DHA Targeted Care Pilot includes 10 pilot sites, deploying Targeted Care at their mental health clinics by the end of April 2023. The pilot ends in October 2023. When the pilot concludes, initial results will be analyzed and used to refine the program. At that time, DHA will also decide if the program is ready to be rolled out to all MTFs.
Pilot Sites:
- Fort Carson, Colorado (Evans Army Community Hospital)
- Fort Wainwright, Alaska (Bassett Army Community Hospital)
- Groton, Connecticut (Naval Branch Health Clinic)
- Fort Leonard Wood, Missouri (General Leonard Wood Army Community Hospital)
- Fort Leavenworth, Kansas (Munson Army Health Center)
- Hawaii (Tripler Army Medical Center)
- Jacksonville, Florida (Naval Hospital)
- Camp Lejeune, North Carolina (Naval Medical Center)
- Wiesbaden, Germany (Army Health Clinic)
- Fort Polk, Louisiana (Bayne-Jones Army Community Hospital)
FAQs
What is Targeted Care?
Targeted Care matches those seeking care to the appropriate support. Examples of support include making an appointment with a Specialty Behavioral Health care provider or a Primary Care Behavioral Health Consultant, or connecting them to non-medical support such as Military and Family Life Counselors, Chaplains, Military OneSource,
etc.
If you are vectored into Specialty Behavioral Health care, you may attend group therapy sessions to meet your needs. Individual therapy within Behavioral Health is also an option.
What is Vectoring?
Vectoring is a preliminary evaluation to match an individual’s needs with the right resource. You can call or visit a Specialty Behavioral Health Clinic and a technician will begin the Vectoring process.
What is the purpose of Targeted Care?
Targeted Care allows providers to more efficiently use existing mental health resources to meet current demands. With Targeted Care, you will be connected to the most appropriate resource to support your needs. It will allow you to have the most effective course of care.
What is the benefit of Targeted Care over the current process?
Targeted Care helps coordinate all installation resources. This increases access to care, reduces the time spent waiting for initial and follow-up mental health appointments, and increases readiness.
What is the goal of the Targeted Care Pilot?
The goal of the Targeted Care Pilot is to:
- increase access to care
- reduce wait times, and
- Increase readiness by offering you the best resource to match your needs.
What is the Continuum of Care?
The Continuum of Care is a scale that matches your stress/distress level with the appropriate resources and care for you.
The Continuum identifies distress level in individuals and matches levels to the appropriate resource for the individual’s needs.
What is the DHA Targeted Care Pilot?
The DHA Targeted Care Pilot will include 10 pilot sites that will deploy Targeted Care within their Behavioral Health Clinics by the end of April 2023.
When does the pilot end?
The pilot ends October 2023.
What happens after the pilot ends?
Six months after the pilot ends, initial results will be analyzed and used to refine the program. At that time DHA will also decide if the program is ready to be rolled out to all MTFs.
What makes the Targeted Care process different from the current process?
The current process primarily focuses on Specialty Behavioral Health as the resource to handle ALL mental health needs, including those that can be addressed through prevention and other non-clinical resources. Targeted Care synchronizes and expands the number of resources available (clinical and non-clinical) to address your needs. It better aligns the resource to your needs and optimally utilizes resources to address various levels of distress across a continuum of care.
What changes can I expect as a beneficiary who uses an MTF participating in the Targeted Care Pilot?
When contacting the Behavioral Health Clinic, you will work with a technician who will listen to your concerns and match them to the best resource to meet their care needs. Providers will be working closely with the technicians to ensure you get to the right resource. If the Clinic is deemed to be the best place to meet your needs, you will be scheduled with an intake appt.
What changes should I expect at the Behavioral Health Clinic if I don’t use one of the MTFs participating in the pilot?
You should expect no changes to the current process at your MTF clinic.
What kind of professionals will be working with me to get me the appropriate care?
Behavioral Health Clinics participating in the pilot will be staffed by Licensed Psychologists, Licensed Clinical Social Workers, and Licensed Professional Counselors
What mental health services can I get within my Primary Care Setting?
- Primary Care Behavioral Health Consultants (BHCs) are licensed psychologists, social workers, or professional counselors available in many primary care clinics to address behavioral health concerns
- BHCs treat behavioral health conditions by providing skills that you can practice at home to reduce symptoms and improve daily functioning
Do I need a referral to be seen by a Behavioral Health Consultant (BHC)?
No. You do not need a referral to be seen by a BHC.
How can I make an appointment with a Behavioral Health Consultant (BHC)?
Contact your Primary Care clinic to make an appt with your Behavioral Health Consultant.
What if I just want to be seen by a specialty care provider, not another resource??
No one who wants specialty care will be turned away or denied. . You will be able to schedule an appointment with the next available specialty care provider.