Newport’s COVID-19 Drive-Thru Testing Center is OPEN Monday–Friday, 7:30 a.m. to 8:30 a.m. Call 888-628-9633 to schedule. We continue to screen for COVID-19 at each entry point and require masks at all times. For more information on COVID testing, screening, and vaccination, visit our COVID-19 Information page.

Health Services

Urgent & Emergency Care

About this service:

Urgent care requires a prior authorization from a Primary Care Manager. Urgent care services are medically necessary services which are required for in illness or injury that would not result in further disability or death if not treated immediately, but requires professional attention and have the potential to develop such a threat if treatment is delayed longer than 24 hours. An urgent care condition could be a sprain, sore throat, or rising temperature.

In an urgent care situation call the NHCNE Appointment Call Center at 1-888-NAVY MED (628-9633) 24/7, the call center staff will contact the Primary Care Manager (PCM) On Call who will contact you directly. The PCM On Call may provide you advice on how to handle your urgent care need; suggest an acute appointment the next clinic day, or authorize urgent care at a civilian Urgent Care Center.
 

NHCNE MTF does not provide Emergency Care. TRICARE defines an emergency as a medical, maternity, or psychiatric emergency that would lead a "prudent layperson" (someone with average knowledge of health and medicine) to believe that a serious medical condition existed, or the absence of medical attention would result in a threat to his/her life, limb, or sight and requires immediate medical treatment, or which has painful symptoms requiring immediate attention to relieve suffering.

All TRICARE beneficiaries, in the event of a life-, limb-, or eyesight-threatening emergency, should call 911 or go to the nearest emergency department for care.

Emergency Care does not require an authorization.

If enrolled to prime within a NHCNE MTF call the NHCNE Call Center (1-888 NAVY MED) (628-9633) 24/7 within 24 hours to notify your PCM of a visit to a local ER. If you are out of area contact Health Net Federal Services within 24 hours at 1-877-TRICARE to notify your PCM of an emergency admission or ER visit to coordinate continued care and ensure proper claims processing. 

Urgent & Emergency Care

About this service:

NMRTU Groton does not provide emergency care. If a true emergency exists (threat to life, limb or sight), call 911 or go to the nearest emergency room. If on base, call 860-694-3333 for emergency medical support. Emergency services do not require advance authorization. However, if you are a TRICARE Prime patient, you or a family member must call the clinic appointment line at 888-628-9633 within 24 hours to notify your primary care provider about your emergency room visit.

Urgent care services are also a covered TRICARE benefit. Active duty service members MUST request advance authorization prior to seeking treatment at an urgent care facility. Urgent care services are medically necessary services required for illness or injury that would not result in further disability or death if not treated immediately but require professional attention and have the potential to develop into such a threat if treatment is delayed longer than 24 hours. Urgent care conditions include, but are not limited to, sprains, sore throat or a rising temperature.  In an urgent care situation, call the Navy Medicine Readiness and Training Command New England (NMRTC NE) Appointment Call Center, open during clinic core business hours, at 888-628-9633. If a call is made after regular business hours, in an urgent situation or for professional advice, please call the Nurse Advise Line at 800-874-2273 to speak to a registered nurse. You will be provided with professional advice or a referral to network urgent care or emergency room if appropriate.
 

 







 

Urgent & Emergency Care

About this service:

In an emergency, call 911 or go to your nearest Emergency Room (Naval Branch Health Clinic Portsmouth does not have an E.R.).  For urgent care, call our Appointment Line or Nurse Advice Line

Contact Us

Phone

NHCNE Appointment Call Center
1-888-NAVY MED (628-9633) 
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